THE MACHINE IS JUST
THE BEGINNING.
Packing Machine Service & Support — India & International
Buying a SAM Robotics machine means having a team that stays involved — from the moment it leaves our Coimbatore factory to every year it runs in your facility. Installation, training, video support, spare parts, and AMC — every commitment we make before the sale, we honour through our services.
From Our Factory to Your Production Floor
SAM handles the complete delivery and installation journey — not just the machine. Here's exactly what happens from dispatch to go-live.
Factory Loading — Coimbatore
Every machine is thoroughly tested at our facility before dispatch. Loaded securely for road or sea freight with ISPM-15 compliant packaging for export orders.
Delivery to Your Site
Door-to-door delivery to your facility — anywhere in India. For export orders, SAM coordinates international freight and customs documentation.
Unloading & Site Preparation
Our team handles unloading at your site. We assess and prepare the installation area — including civil requirements, electrical wiring, and any structural needs specific to the machine.
Installation & Commissioning
Full machine installation by SAM engineers. Every component fitted, connected, and tested to factory specification. We don't leave until the machine is running to full performance.
Operator Training
Hands-on training for your production team at your site — duration depends on machine complexity, typically ranging from 1 day to 1 week. For export orders, our engineer stays on-site longer to ensure complete team readiness.
Handover & Go-Live
Machine is signed off running at full capacity. Your team is trained. SAM transitions to after-sales support mode — available 24×7 from this point forward.
After-Sales Support — What You Get
Every SAM machine comes with a genuine after-sales support commitment — not just a helpline number.
24×7 Video Call Support
Our engineers are reachable via video call. Most issues can be diagnosed and resolved remotely, often on the same day. This avoids unnecessary site visits and gets your line running faster.
On-Site Field Service
When a fault genuinely requires physical attention, we dispatch an engineer. For Tamil Nadu and nearby states, we typically reach you within 1 business day. For other states across India, usually within 2 business days.
Spare Parts Supply
Full spare parts availability for every machine SAM has built. Most standard parts are dispatched quickly and typically reach you within 1–2 business days.
Annual Maintenance Contract (AMC)
For clients with high-utilisation machines, SAM offers AMC — scheduled service visits and priority response. Recommended based on your production volume and machine type.
Service Response Times
We know that a machine that's down is costing you money every hour. Here's what to expect when you contact SAM.
| Location | Response Time | How We Respond |
|---|---|---|
| Any location — video call | Typically Same Day | Video call diagnosis — available across extended hours. Most issues resolved on first call. |
| Tamil Nadu & nearby states | Usually 1 Business Day | On-site engineer dispatch for faults requiring physical attention. |
| Other states across India | Usually 2 Business Days | On-site engineer dispatch — flight or road as required. |
| Export / International | Same Day (remote) | Video call support across extended hours. On-site support coordinated separately based on location. |
| Spare Parts — standard | 1–2 Business Days | Typically dispatched same day from Coimbatore for most machine components. |
| Spare Parts — critical/specialist | As Fast as Possible | Sourced and dispatched as quickly as possible — typically within a week for specialised components. |
Most issues are resolved on the first video call — often the same day. Physical site visits are reserved for genuine major faults, which are rare because every SAM machine is tested thoroughly before dispatch.
Annual Maintenance
Contract (AMC)
For clients running machines at high utilisation — FMCG lines, continuous production, multi-shift operations — SAM recommends an AMC. Scheduled visits keep the machine in peak condition and prevent downtime before it happens.
WHAT AMC COVERS
- • Scheduled preventive maintenance visits
- • Engineer inspection of all critical components
- • Cleaning and lubrication service
- • Performance calibration check
- • Priority response for any breakdown calls
WHAT AMC DOES NOT COVER
- • Spare parts and replacement components (charged at standard rates by part number)
- • Damage caused by voltage fluctuation or electrical issues at client site
- • Damage caused by operator mishandling
AMC is recommended based on your machine type and production volume. Ask our team whether an AMC is right for your setup.
Spare Parts — Always Available
Every machine SAM builds has a complete parts list with numbered components. When you need a part, you quote the part number — we supply it. No substitutes, no guesswork.
Part numbering system
Every component has a unique part number documented at handover — making reorders fast and accurate.
Delivery within 1-2 day
Most standard components dispatched quickly from Coimbatore. Typically reach your site within 1–2 business days across most of India.
Critical parts within 1 week
Specialised or sourced components delivered as quickly as possible — typically within a week.
Operator Training
A well-trained operator is as important as a well-built machine. SAM provides structured on-site training for every installation.
Standard Installation Training
On-site training duration is based on machine complexity — typically 1 day for simpler machines, up to a week for complex lines. Covers operation, basic maintenance, cleaning procedure, and fault recognition.
Export Order Training
For international clients, SAM Robotics engineer stays on-site for an extended period — ensuring complete team readiness and local language communication where possible.
Ongoing Video Support
After training, operators can reach SAM Robotics via video call 24×7 for guidance on any operational questions — no issue is too small.
Need Support for an Existing SAM Robotics Machine?
Call us, WhatsApp us, or email — whichever is fastest for you. We respond as quickly as we can.