Privacy Policy.
SAM Robotics & Automation — how we collect, use, and protect your information.
SAM Robotics & Automation (“SAM Robotics,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, request a quotation, or contact us for packing machinery enquiries — and how we use and safeguard that information. By using this website, you agree to the practices described below.
Who We Are
SAM Robotics & Automation is a manufacturer and exporter of industrial packing machinery — including multihead weigher VFFS lines, auger filler VFFS machines, blending machines, and bottle filling plants — based in Coimbatore, Tamil Nadu, India, and serving customers across India and 25+ countries worldwide.
SAM Robotics & Automation
SF No. 300/3, Palakkad Road, Madukkarai, Coimbatore – 641105, Tamil Nadu, India
+91 739 739 5665
sales@samgoc.com
Information We Collect
Information you give us directly
When you submit an enquiry, request a quotation, download a specification sheet, or contact us, we may collect:
- Your name and the name of your company or business
- Your phone number and/or WhatsApp number
- Your email address
- Your location, city, or country (where relevant to delivery and export)
- Details of the product you pack, your production volume, and your machinery requirement
- Any other information you choose to include in your message
Information collected automatically
When you browse the website, our service providers and we may automatically collect limited technical data such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiry and prepare a tailored quotation or proposal
- Recommend the right machine for your product and production volume
- Arrange demonstrations, installation, operator training, and after-sales support
- Communicate with you about your order, service requests, or spare parts
- Improve our website, products, and customer experience
- Meet our legal, tax, and regulatory obligations
We do not sell your personal information. We do not use your enquiry details for unrelated purposes.
How We Share Information
We treat your enquiry details as confidential. We may share information only in these limited situations:
- Service providers — trusted partners who help us operate (for example, email, hosting, logistics, or payment providers), bound to keep your data secure.
- Legal requirement — where disclosure is required by law, regulation, or a valid request from a public authority.
- Business transfer — in connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this Policy.
We do not share your contact details with third parties for their own marketing.
Data Retention & Security
We keep your information only for as long as needed to serve your enquiry, fulfil our contractual and legal obligations, and support any machine you purchase. We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.
Cookies
Our website uses cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings; some features of the site may not function correctly if cookies are disabled.
Third-Party Links
Our website may link to external sites — such as our IndiaMART profile, Google Business profile, or social media pages. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing information with them.
Your Rights
Subject to applicable law, you may request to access, correct, update, or delete the personal information we hold about you, or ask us to stop contacting you. To make a request, email us at sales@samgoc.com or call +91 739 739 5665. We will respond within a reasonable timeframe.
Children’s Privacy
Our website and products are intended for businesses and professional buyers. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top shows when it was last revised. We encourage you to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out: